Returns & Exchanges
At Vampire, we prioritize the freshness and safety of our artisanal food products; therefore, we offer a 14-day window for returns on non-perishable items or replacements for damaged goods. Please note that due to health regulations, opened or consumed food items cannot be returned unless they are defective.
Contact Support
Email our support team with your order number and a brief explanation of why you wish to return the item.
Provide Documentation
For damaged or spoiled goods, please attach clear photographs of the packaging and the product to expedite your claim.
Ship the Items
Pack the unopened items securely in their original packaging and use the prepaid shipping label provided by our team.
Receive Refund
Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing